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Northern Cape Tourism Service Excellence Awards 2009

24 July 2009 These awards were created to give recognition to those service providers who go the extra mile to deliver excellent customer service in the tourism industry. Enter and be awarded!

Download Entry Form

Communication

- To receive and provide good service
- To strive for service excellence
- Reinforce the value of service in the industry
- To be ready to welcome all enthusiasts for 2010
- To enhance visitor numbers through tourism

Target Market

- Private sector
- Previously disadvantaged individuals (PDI's)
- SMME's
- All industry stakeholders from all regions
- Filling stations

Awards objectives

- To recognise all industry individuals in the Northern Cape who go the extra mile to deliver service excellence in the tourism industry

- To expose those individuals as examples to the industry and encourage the industry to focus on service excellence

- Enhance visitor experience - fundamental issue to the growth of tourism

- To identify local innovations embracing authentic African experiences

- To encourage the industry to share ideas on improving service

- To assist our industry players to ultimately be part of the South Africa Tourism Service
Excellence awards

- Rewarding Service Excellence

The Northern Cape Tourism Awards will be presented in 10 categories:

Accommodation
- Bed and Breakfast / Guest Houses / Guest Farms
- Lodges
- Self Catering
- Hotels
- National Parks and Resorts

Tour Operators
- Tour Operators operating locally, nationally or across the borders for less than five years
- Tour Operators operating locally, nationally or across the borders for more than five years

Tourist Guides
- National Guides
- Provincial Guides
- Site Guides

Tourist Attractions
- Museums
- Heritage sites

Travel Agencies
Information Bureau's
Filling Stations - Rest rooms
Car Rental companies
Transport companies
Restaurants

Judging Criteria

- Entrants will be evaluated on the product and service that they provide

- The environment in which the service takes place and most importantly the behaviour and attitude of employees during the transaction

- The assessments will be weighed to place emphasis on behaviour, attitude and very importantly on the quality of service received

Nomination Process

1. Entries open: 1st June 2009 entry forms disseminated
2. Short listing: Early August 2009
3. Official visit: August 2009
4. Selection of semi-finalists: August 2009
5. Mystery visit: September 2009
6. Selection of finalists: September 2009
7. Awards Ceremony: September 2009

- Entries open 1st of June and closes 14 August 2009

- Short-listed candidates will be selected on the basis of their entry forms. They will be paid an official visit

- Based on the feedback from the official visit, semi-finalists will be chosen to be visited by a mystery guest

- The mystery guest's evaluation will be used to select finalists for the Awards ceremony in May

- It has been mandated by DEAT and SAT that all provincial finalists will be entered into the SAT Welcome Awards 2010

- South African Tourism will conduct evaluations and ;site visits independently for the Welcome Awards 2010

Judges

- Influential individuals in the tourism industry
- Customer service experts
- Senior members of partner organisations
- Key business people in tourism
- Media

Awards Ceremony

Awards ceremony will be held during September 2009. Venue and date to be confirmed.

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