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NC Tourism Service Excellence Awards 2008

02 July 2008 In order to expose the Northern Cape to the traveller and discover the tourism gems who are raising the levels of customer service the Northern Cape Tourism Authority will be hosting their first Northern Cape Tourism Service Excellence Awards in September 2008.

Click here to download the entry form


Main objectives of the awards is to:

• Recognise all industry individuals in the Northern Cape who go the extra mile to deliver service excellence in the Tourism Industry
• Expose those individuals as examples to the industry and encourage industry to focus on service excellence
• Enhance visitor experience – fundamental issue to the growth of tourism
• Identify local innovations embracing authentic African experiences
• Encourage the industry to share ideas on improving service
• Assist our industry players to ultimately be part of the South African Tourism Service Excellence awards
• Reward Service Excellence

Categories

The Northern Cape Tourism Awards will be presented in 10 categories per Region:

• Accommodation eg. Hotels, Guest Houses, Lodges, Guest Farms etc.
– Bed and Breakfast/Guest Houses/Guest Farms
– Backpackers & Hostelling/Caravan and Camping sites
– Lodges
– Self Catering
– Hotels
– National Parks and Resorts

• Tour Operators
– Tour Operators operating locally, nationally or across the borders for less then five years.
– Tour Operators operating locally, nationally or across the borders for more than five years.

• Tourist Guides
– National Guides
– Provincial Guides
– Site Guides

• Tourist attractions
– Museums
– Heritage sites

• Ambassadors
• Information Bureau’s
• Filling stations –Rest Rooms
• Car Rental Companies
• Transport companies
• Restaurants

Judging Criteria

• Entrants will be evaluated on the product and service that they provide.
• The environment in which the service takes place and most importantly the behaviour and attitude of employees during the transaction.
• Assessments will be weighed to place emphasis upon behaviour, attitude and very importantly on the quality of service received.

Nomination Process

1. Entries open: 1st July entry forms disseminated
2. Short listing: Mid August
3. Official visit: August
4. Selection of semi-finalists: September
5. Mystery visit: September
6. Selection of Finalists: September
7. Awards Ceremony: 20 September 2008
8. Entries open on 1st July and closes 11 August 2008
9. Short-listed candidates will be selected on the basis of their entry forms. The short-listed candidates will be paid a visit by an official visit.
10. On the basis of the official guest’s feedback, semi-finalists will be chosen to be visited by a mystery guest.
11. The mystery guest’s evaluation will be used to select finalists for the Award ceremony in May.
12. Entires close 11 August 2008.

Judges of the awards:

• influential individuals in the tourism industry
• customer service experts
• senior members of partner organizations
• key business people in tourism
• Media

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